F.A.Q.

Imported Brands of Canada

 

About the Products

1)    What is a cosmetic grade?
Learn more on our Cosmetic Grades Page 

2)    What is MRR any why is it important?
This program allows us to offer and preinstall genuine Microsoft products while still maintaining our industry-leading prices. This ensures that your computer runs smoothly, because genuine Microsoft software gives you access to downloads, updates, and enhanced features while maintaining compliance with authentic and licensed Microsoft Windows software.

Warranty

1)    Do these systems have warranty?
All product are backed by IBC’s 90 day limited warranty. Extended warranties are available at an additional cost.

2)    Are Extended Warranties available for purchase?
Yes, please contact Customer support at 1-877-663-2303 or support@importedbrands.ca Hours are Mon-Fri from 9am to 5:00pm Eastern for pricing

Returns

1)   What is the return policy?
Customer may return the Products within thirty (30) days from the date of shipment and obtain a credit or refund of the purchase price paid less shipping and handling and any applicable restocking fees. To return the Products, Customer must contact IBC at 1-877-663-2303 or support@importedbrands.ca to receive a Credit Return Authorization. A 15% Restocking Fee may apply to No Fault Found Returns. Please see the Terms & Conditions of Sale for complete details.

2)    Is there a restocking fee if I return the product?
Yes, unless the product is defective (as reasonably determined by IBC at IBC’s sole discretion), or the return is a direct result of a IBC error, IBC will charge a restocking fee of 15% of the purchase price paid.

Customer Support

1)    I have received my computer but have technical issues. Who should I contact?
Please contact Customer support at 1-877-663-2303 or support@importedbrands.ca Hours are Mon-Fri from 9am to 5:00pm Eastern

2)    I have received my computer and have an issue with the packaging/configuration/functionality. Who should I contact?
Please contact Customer support at 1-877-663-2303 or support@importedbrands.ca Hours are Mon-Fri from 9am to 5:00pm Eastern

Imported Brands of Canada