Returns

Please send an e-mail to: support@importedbrands.ca

Please include the following:

1. Your Imported Brands Invoice Number
2. Serial Number
3. A brief description of the issue

Our Standard Warranty Period is 90 Days from the date of purchase. Extended Warranties are available for an additional cost.

A 15% Restocking Fee may apply to No Fault Found Returns

***IBC is not responsible for any user data saved to the computer. Please ensure all important data is backed up before returning the PC

• We will assign you a Return Merchandise Authorization (RMA) Number
• If possible, we will attempt to resolve the issue without having to bring the product in for repairs (via email or a phone)
• If that is unsuccessful, we will have the product returned to IBC for repairs
  1. If the product was Dead on Arrival (DOA), we will arrange to get the product back to IBC
  2. If the product was not DOA, the customer will be responsible for returning the product to IBC

• If the product is successfully repaired: We will return the product at IBC’s expense
• If we are unable to repair the product: We will ship a replacement product
• If we do not have a replacement:  We will issue a credit or full refund at the discretion of IBC

IBC reserves the right to repair, replace or refund with an equal or greater product at their discretion